PRODUCT INFORMATION
What kind of quality are your shirts?
All of our shirts are 100% cotton, heavyweight (5.3 ounce or better), pre-shrunk tshirts. Most of the shirts we use are made by Anvil, Delta, Cygnus, and Gildan.
Are these shirts genuine?
Yes, we have a license from each band to manufacture their t-shirts. In most cases we also supply the bands with shirts to sell on tour.
2X Item Prices.
All 2X t-shirts cost an additional $1.50 from regular price. All 2X hoodies cost an additional $3.00 from regular price. This may not appear with the item picture, however it will be reflected in your shopping cart when checking out. You will have the opportunity to review this information before finalizing your order. 2X items are not charged additional shipping fees.
What are the actual sizes for your shirts?
We use multiple shirt brands for printing; the average sizing is as follows:
| Adult Size Chart |
| Size |
Adult Small |
Adult Medium |
Adult Large |
Adult X-Large |
Adult 2X-Large |
Adult 3X-Large |
| Width |
17" |
19" |
21" |
23" |
25" |
27" |
| Length |
26" |
27" |
29" |
31" |
32" |
33" |
|
*All measurements shown in inches
| Youth/Womens Size Chart |
| Size |
Youth Small |
Youth Medium |
Youth Large |
BBD Small |
BBD Med/OSFM |
BBD Large |
| Width |
14" |
16" |
17" |
13.5" |
14.5" |
15.5" |
| Length |
17" |
22" |
23" |
21" |
22" |
23" |
|
*All measurements shown in inches
|
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RETURNS
What is your return policy?
JSR Merchandising will exchange or refund shirts ordered from us that have not been washed or worn.
If the order was filled as requested on your order form we can not refund the cost of shipping. This includes both the original cost or any cost incurred thereafter pertaining to the exchange or refund. In order to process your return you must authorize us to charge your credit card for the freight for shipping those items to you, as well as any difference in price.
If JSR Merchandising is responsible for the error we will exchange or refund shirts that have not been washed or worn. We will also reimburse the shipping cost incurred for exchanging or refunding the item.
All items must be returned (postmarked) within 14 days of receipt. Please include a copy of your original receipt. Videos, music, and songbooks will be exchanged for the same item only, if opened. Any package returned to us due to an incorrect address will be cancelled and the cost of the merchandise refunded within 2 weeks unless other arrangements are made. In this case JSR will not refund the cost of shipping.”
JSR Merchandising reserves the right to make all final decisions regarding returns.
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BILLING QUESTIONS
Can I order over the phone?
Yes, please call customer service at 1-800-863-0028 or 1-603-742-4377 ext. 655
When I receive my order confirmation does this mean I have been billed?
No, you are not billed until your order ships from our location. You are also not billed for any item that has not shipped. If your item is back ordered you will not be billed until that item has been shipped.
How do I pay using PAYPAL?
Electing PayPal as the payment method for your order does not automatically charge your account. After ordering on our site you must visit www.PayPal.com and manually make a payment. Be sure to pay for your order total including the shipping cost and not just the merchandise. Payments can be made to paypal@jsrdirect.com via the ‘SEND MONEY’ tab.
Where do I send Checks/Money Orders?
Send checks, money orders (made out to "JSR Merchandising") along with your order to:
JSR Merchandising
PO Box 546
Dover, NH 03821
Can I use my pre-paid or gift card to pay for my order?
We do not recommend the use of gift cards or pre-paid cards on our web site. Our system will place a pending authorization on your account when you place your order to ensure you have sufficient funds. Pre-paid cards will treat this as a charge and this will often cause the actual charge to be declined. You will then need to wait 10-14 business days, depending on your card’s issuing bank, for the pending authorization to fall off of your account before we can re-attempt the charge.
What if I have a large order?
Any order over $100 may be subject to an additional credit card authorization process.
What if my credit card declines?
In the event that your credit card declines your order will be put on hold. We will then send you an email letting you know about the decline and requesting that you contact us to correct the problem. If we do not hear from you within a week your order will be cancelled.
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GENERAL QUESTIONS
How will I know if there is a problem with my order?
We will email you with problems after the order has been processed. This generally takes 2-3 days after the order is placed. If you have not supplied an email address we will call the supplied phone number.
I want to speak with someone about my order. Who do I call?
Please call customer service at 1-800-863-0028 or 1-603-742-4377 ext. 655
My country is not listed when I checkout, how can I place an order?
ATTENTION Customers:
Because of Security Reasons, if you live in the following countries and you would like to order or you are having issues ordering please E-mail your order to custserv5@jsrdirect.com Or call us at 1-800-863-0028.
You will need to fill out a detailed billing authorization form which we will provide to you via e-mail. You will need to fax it back to us at (603) 742-4707.
Argentina, Bahrain, Bosnia, Brazil, Bulgaria, Croatia, Czech Republic, Cyprus, Egypt, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Malaysia, Morocco, Oman, Saudi Arabia, Singapore, Syria, Turkey, United Arab Emites, Vietnam, Yugoslavia, Yemen, Venezuela.
If I have ordered a shirt online does that guarantee that it is in stock?
No, there are times when an item will be out of stock. The website while updated often can at times not mirror the inventory levels on a constant basis. If you want to check stock on an item you email custserv5@jsrdirect.com , these request are generally answered the same day they are received.
If my item is out of stock will I need to re order or will it be shipped to me automatically?
If an item is out of stock and not listed on your invoice as being back ordered you will need to re order. There will be a time frame to account for listed on your invoice. If the item is listed as being back ordered on your invoice it will be shipped to you upon its replenishment.
Are the items on your web site official band merchandise?
JSR Merchandising is an official licensee of all bands that we sell product for on our web site. We have a relationship with every band and have permission to print and sell their products.
How are credit card orders billed?
All credit card billing will appear on your statement as “JSR Merchandising”.
Do the shirts displayed match the actual shirt?
Some shirt backs may differ from what is pictured due to being tour returns from the band. Some colors on your computer screen may not
exactly match the actual print on the shirt.
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SHIPPING QUESTIONS
What are your standard shipping methods?
Continental U.S.
Our standard method for shipping is USPS for all orders under $100.00 in U.S. funds. Any order at or over $100.00 is shipped via UPS Ground for Continental United States customers.
International Customers
Our standard method for shipping is USPS for all orders under $100.00 in U.S. funds. Any order at or over $100.00 is shipped via Global Priority for non-continental United States customers.
What are your shipping rates?
For a list of our US/CAN/INTNL Shipping Rates Click Here.
*If you select the incorrect shipping method for your country we will automatically correct this and you will be charged the appropriate shipping amount.
Will FedEx deliver to a P.O. Box?
No, In order to receive an item via FedEx you must supply a valid address. It is also recommended that you use your full name to ensure that FedEx does not return your package.
Using standard shipping methods how long will my product take to arrive once I've placed my order?
Orders are downloaded and processed each morning Monday thru Friday and are processed on a first-come-first serve basis. It generally takes 3-5 business days to process and pack an order, but this can change based on volume. Please be aware that ship dates on order confirmation default to the order date. This is NOT the actual ship date. Total order time is dependent upon your location; see below for approximate times.
SHIPPING ESTIMATES |
| UNITED STATES |
CANADA/MEXICO |
INTERNATIONAL |
| 2-4 weeks |
2-4 weeks |
4-6 weeks |
|
|
Do you have expedited shipping methods available?
Yes, we currently offer the following methods for our customers.
U.S. Customers Only
Fed Ex Overnight: ($16.49 + per item cost)
Fed Ex 2nd Day: ($13.49 + per item cost)
*Please be advised that Fed Ex only ships on business days. The daily deadline for Fed Ex orders is 2:30PM EST. Please be aware that ship dates on confirmation emails default to the date ordered, however if you order past the deadline your order will not be processed until the following business day.
International
Our standard method for shipping is USPS for all orders under $100.00 in U.S. funds. Any order at or over $100.00 in U.S. funds is shipped via Global Priority for International customers.
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GIFT CERTIFICATES
Are gift certificates available?
Gift certificates are available in $5.00 increments, in US funds only.
How do I send a gift certificate?
They can either be mailed or emailed to the recipient. If you would like the certificate emailed you will need to provide the recipient’s email address in the ‘Recipient E-mail Address’ field of the REVIEW & COMPLETE YOUR ORDER page. This field is located just above the final Complete Your Order button. If you do not enter an address here the gift certificate will be mailed to the shipping address provided on the order.
When will I receive my gift certificate and does it expire?
Gift certificates will be mailed or emailed within 2 business days from the order date. Gift certificates do not expire.
I didn’t use the total amount on my gift certificate, now what?
Any unused balance will be credited to your account and will be applied to future orders.
Can I get a refund for my gift certificate?
There will be no refunds for unused gift certificates. If your gift certificate is lost/stolen we can resend you the certificate code as long as the funds have not been used. Please contact custserv5@jsrdirect.com with inquiries regarding such problems.
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PRE-ORDERS
I placed an order and saw that the funds were taken. A couple days have gone by and now I noticed the funds have been returned to me. Has the merchandise been reserved/guaranteed for me?
A: The initial charge you see when you check out of the shopping cart is a pre-authorization to confirm with your bank or credit card that you have sufficient funds to cover the order. Pre-authorizations are temporary holds on funds, and it is possible for your financial institution to return the funds to you if they haven’t received a finalized authorization from JSR Merchandising within their guideline timeframe. Authorization times vary from institution to institution, some as short as 24 hours.
Rest assured your order is safe if:
1. You have an order confirmation;
2. You order status says processing;
3. You have not been contacted by a member of the JSR Merchandising customer service team.
If all of the above are true, then the merchandise has been reserved for you and you will eventually see a charge to match your order confirmation shortly.
I placed an order several days/weeks ago, but my order status still says “processing.” What does this mean?
Since the merchandise has a future release date, all pre-orders will remain “processing” until the physical merchandise has shipped. Unless contacted by JSR to say there is a problem with your order, a “processing” status is an indicator that your order has been received and funds successfully secured to reserve you the merchandise for the release date.
I placed an order for several items, one being the pre-order merchandise? My order status has been changed to “cancelled,” “backordered,” or “shipped.” How does this status affect the multiple items I have ordered?
At this time, the status of your order refers only to the merchandise other than that being preordered. If for instance your order status has been changed to cancelled, then the non-preordered item(s) is/are out of stock and cannot be shipped. However, your order for the preordered merchandise is still being processed separately. For orders that have been “backordered” or “shipped,” non-preordered merchandise will be shipped out separately, based on availability, prior to the release date. On the release date all preorders will be re-updated to “shipped” to reflect that this special merchandise has been physically mailed.
Please do not hesitate to call us at (800) 863-0028 if you have questions regarding these or any other scenario that may arise. The JSR Merchandising staff looks forward to helping you successfully make your preorder.
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